Terms & Conditions
1. Terms and Conditions
1.1 Please ensure you have read through these terms and conditions before entering into an agreement with Mutts & Mittens. Please also ensure you have read through the terms and conditions relating to the specific service you are purchasing in the relevant sections below (Swimming: Points 15-188) as well as the general terms and conditions (Points 2-14). The conditions below are legally binding and may affect how your pet(s) is cared for.
2. Information About Us
2.1 https://mmactivecq.com/ is a site operated by Mutts & Mittens Pte Ltd. We are registered in Singapore under the Business Registration Number 200309323W and with our registered office at 59 Sungei Tengah Road Blk B #01-03 The Animal Lodge Singapore 699014. Our GST Registration Number is 200309323W.
3. Your Status
3.1 By placing an order through our site or on the telephone, you warrant that:
3.1.1 You are legally capable of entering into binding contracts.
4. Right of Acceptance or Rejection
4.1 Mutts & Mittens Pte Ltd reserves the right to accept or reject any swimming proposal as we deem fit without assigning a reason.
5. How the Contract is formed between You and Us
5.1 Upon placing your order online, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to book our Swimming Services. All telephone and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone, WhatsApp or email interactions. The contract between us (“the Contract”) will only be formed when you have made the full payment under the Contract.
6. Payment Terms
6.1 Mutts & Mittens is GST registered and all our prices presented already include GST.
6.2 Our payment terms are as follow:
6.2.1 Swim: Your public pool booking order is only complete when we receive full payment.
6.3 Our modes of payment are:
6.3.1 Debit/Credit Card Payments (Master Card, VISA).
7. Pet Owners’ Responsibility
7.1 Mutts & Mittens Active experiences a high volume of traffic of dogs and such an environment is associated with an increased risk of transmission of communicable diseases such as, but not limited to, Canine Distemper, Canine Hepatitis, Leptospirosis, Parvovirus, Parainfluenza and Kennel Cough. To ensure the health of your pets:
7.1.1 It is your responsibility to ensure that your pet has the required vaccinations and parasite preventions.
7.1.2 We accept no responsibility should the pet(s) subsequently suffer any communicable diseases or illnesses associated with tick/fleas and heartworm, etc after visiting our facilities.
8. Notices
8.1 You shall be notified of any matters by way of WhatsApp, email or certified mail and no further notice shall be deemed necessary which you acknowledge is sufficient means to give you notice by us.
9. Events Outside our Control
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
9.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
9.2.1 strikes, lock-outs, other industrial action or shortage of labour resulting from embargoes (domestic or foreign);
9.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
9.2.3 fire, explosion, storm, flood, landslide, earthquake, subsidence, epidemic or other natural disasters;
9.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
9.2.5 impossibility of the use of public or private telecommunications networks; or
9.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
9.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
10. Waiver
10.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
10.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
10.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
11. Severability
11.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
12. Entire Agreement
12.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
12.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
12.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.
13. Our Right to Vary these Terms and Conditions
13.1 We have the right to revise and amend these Terms and Conditions from time to time.
13.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Services from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Order Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the notice).
14. Law and Jurisdiction
14.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.
15. Health & Vaccinations
15.1 Please ensure your dog is in good health. Dogs displaying signs of illness such as vomiting, diarrhoea, runny noses, cough, open wounds or skin conditions will not be allowed entry.
15.2 Your dog will be strongly encouraged to have a sufficient level of antibodies to safely use our pool. It is your responsibility to ensure that your pet is up to date on all vaccines (DHLPP – Canine Distemper, Canine Hepatitis, Leptospirosis, Parvovirus and Parainfluenza) or a yearly titre test accompanied by an annual Leptospirosis vaccination. This vaccination or titer test needs to have been done no more than 12 months ago, and not sooner than 14 days ago (your pet will experience a drop in immunity immediately after vaccination, and the 14 days is to provide a safety margin for his immunity to build up post vaccination).
15.2.1 You will be asked to declare acknowledgement of your dog’s vaccination/titer test validity at the point of purchase. You are also strongly advised to keep your dog’s vaccination/titer test up to date before your dog’s visit to our pool.
15.3 Scheduled Dogs (including their crosses) are only allowed into our facility via private bookings.
16. Swim
16.1 Our public swim bookings allows a 1-hour swim sessions in our pool, additional 15 minutes of shower and another 15 minutes of drying time. Each entry admits up to 1 dog with 2 accompanying humans. Only children 6 years and above will be admitted.
16.2 In the event of special circumstances (illness/injury) that prevents you from coming for your public swim booking, you may seek a reschedule of the public pool booking at Mutts & Mittens Active’s discretion.
16.2.1 Do note that after you have made a booking with us, you are able to reschedule it once to another date and timing of your preference as long as the rescheduling is made before 24 hours of your booked session. The new rescheduled date has to be within 1 month from the original date of purchase.
16.2.2 Any no shows for the booked session will be considered used.
17. Conduct in Pool
17.1 It is the responsibility of the owner to ensure that the dog is under the supervision of a responsible adult at all times.
17.1.1 Owners must keep their dogs under control at all times, even to the extent of keeping them on leash whilst in the play area.
17.1.2 We will accept no responsibility for any injuries sustained by your dog resulting from inadequate supervision.
17.2 It is the responsibility of owners to conduct themselves and their dogs safely while in the pool and engage in no activities that may result in injury, unconsciousness or drowning.
17.3 No food or drinks may be consumed while in the pool or on the pool deck. This includes treats for dogs.
17.4 Customers who are late to their session will be required to end their session at the original designated time to be fair to other paying customers for the next session.
18. Pool closure
18.1 Customers who fail to turn up for their booked session and who have not received a Whatsapp message notifying them of any pool closure will be considered a no-show and their booked session will be considered used.
18.2 Mutts & Mittens Active reserves the right to cancel reservations and close the pool for maintenance works.
